We want you to be Happy!
Customer service is so important to us! We want you to be happy and joyous wearing our beautiful clothes!
Below is our shipping and returns policy.
You are always welcome to contact Alter Pinup with any questions or concerns at
email@example.com. Or call Mon-Friday from 9am -1pm EST 631-319-6525.
If you are not happy with your purchase for any reason you may return all clean, unworn, unwashed items
with original tags to Alter Pinup for a full refund. Send us an email when you ship the return; include your
order number and items being returned. Refunds may take up to 5-7 business days to process.
Refund process will be started as soon as item/s you are returning arrives at our processing center.
Ship all returns to:
305 Knickerbocker Ave.
Bohemia, NY 11716 Suite #3
Alter Pinup is happy to accept returns within 30 days of original purchase. Customer is responsible for any
shipping fees incurred when returning product/products.
We currently do not handle exchanges. If you would like to exchange a product, simply return your product
for a full refund and then purchase the exchange item on our website as a new order.
Some of our dresses run small, and some are styled from our London Collection and are cut in a European Style.
For this reason, we have created custom size charts for each dress!
Please check size charts when ordering. Often, to fit perfectly, dresses may need some minor altering.
Alter Pinup is not responsible for size variations. But we are happy to refund your order for the full purchase price
if you would like to return the item and make a new order. Items must be returned with tags, unaltered, clean,
unworn, and in original condition.Customer is responsible for return shipping fees.
We really want you to be happy!
So if you have any questions email us at firstname.lastname@example.org